jilink Privacy Policy

1. Introduction

jilink ("we," "us," "our") operates the online gaming platform accessible at jilink.club. We are committed to protecting the privacy and personal data of all users ("you," "your") of the jilink Platform. This Privacy Policy describes the types of personal data we collect, the purposes for which we use it, how we protect it, with whom we may share it, and the rights you have in relation to your personal data.

This Policy forms part of, and should be read together with, the jilink Terms and Conditions. By registering a jilink Account or continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jilink acts as the Personal Information Controller (PIC) in respect of the personal data of all jilink Account holders and Platform users.

jilink's designated Data Protection Officer (DPO) is responsible for overseeing compliance with this Privacy Policy and applicable data privacy laws. Inquiries, access requests, and complaints relating to personal data may be directed to the DPO via the contact details set out in Section 14 of this Policy.

3. Personal Data We Collect

jilink collects the following categories of personal data in the course of providing its services:

3.1 Account Registration Data

• Philippine mobile telephone number (primary account identifier);
• Full legal name (collected during KYC verification);
• Date of birth (to verify the 21+ age requirement);
• Email address (optional, used for account notifications);
• Chosen username (if different from mobile number).

3.2 Identity Verification (KYC) Data

• Copy or scan of a valid Philippine government-issued photo ID (PhilSys, UMID, LTO driver's licence, passport, SSS ID, PRC ID, or Voter's ID);
• Selfie photograph taken at the time of KYC submission;
• ID number and expiry date as extracted from the submitted document.

3.3 Financial & Transaction Data

• GCash mobile number or Maya account identifier linked to deposits and withdrawals;
• Bank account details (BPI, BDO, Metrobank, or other banks) where used for transactions;
• Transaction amounts, timestamps, and reference numbers for all deposits and withdrawals;
• Wallet balance history and gaming transaction records.

3.4 Gaming Activity Data

• Bets placed, games participated in, and outcomes;
• Bonus claims, wagering activity, and loyalty points accumulation;
• Session duration, game preferences, and activity patterns.

3.5 Technical & Device Data

• IP address and approximate geolocation (country/region);
• Device type, operating system version, and browser type;
• Mobile network operator;
• Log data including login timestamps, page views, and error reports.

3.6 Communications Data

• Records of support interactions via live chat and email;
• Feedback, complaint, and dispute records;
• SMS OTP logs (timestamp and number only — OTP content is not retained after expiry).

jilink does not collect sensitive personal information (as defined under R.A. 10173) beyond what is strictly required for identity verification and regulatory compliance purposes. Specifically, jilink does not collect information relating to health, political affiliation, religious beliefs, or sexual orientation.

4. How We Collect Your Data

jilink collects personal data through the following means:

• Directly from you — when you register an Account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion;
• Automatically — through cookies, server logs, and analytics tools when you access and use the Platform (see Section 9 for cookie details);
• From payment processors — GCash, Maya, and participating banks may share transaction confirmation data with jilink for payment reconciliation purposes;
• From identity verification services — jilink may use third-party KYC service providers to verify the authenticity of submitted identity documents.

5. Purposes & Legal Basis for Processing

jilink processes personal data for the following purposes and on the following legal bases under the Data Privacy Act of 2012:

Where processing is based on consent — in particular, for marketing communications — you may withdraw your consent at any time by updating your notification preferences in your jilink Account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

jilink does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:

• Payment Processors: GCash (Mynt), Maya (Voyager Innovations), BPI, BDO, Metrobank, and other participating payment providers — for the purpose of processing your deposits and withdrawals;
• KYC and Identity Verification Providers: Third-party services engaged by jilink to verify the authenticity of identity documents submitted during account registration;
• IT Infrastructure and Hosting Providers: Cloud service providers and data centre operators supporting the jilink Platform infrastructure, acting as data processors under written data processing agreements;
• Game Content Providers: Aggregated, anonymised gameplay data may be shared with game studios and content providers for performance analytics — no personally identifiable information is shared with game providers;
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and courts — where required by applicable Philippine law, court order, or regulatory directive;
• Fraud Prevention Services: Third-party fraud detection and prevention service providers operating under strict confidentiality obligations.

All third-party processors engaged by jilink are required to process personal data only in accordance with jilink's instructions and in compliance with applicable data privacy laws. jilink does not permit third-party processors to use your personal data for their own purposes.

7. Data Retention

jilink retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, subject to applicable legal and regulatory retention requirements. The following retention periods apply as a general guide:

• Account registration and KYC data: Retained for the duration of the account relationship and for a minimum of five (5) years after account closure, in compliance with AML and gaming regulatory record-keeping requirements;
• Financial transaction records: Retained for a minimum of five (5) years from the date of transaction in accordance with R.A. 9160;
• Gaming activity logs: Retained for three (3) years from the date of activity;
• Support and communications records: Retained for two (2) years from the date of the last interaction;
• Technical and device logs: Retained for ninety (90) days in rolling format, then deleted or anonymised.

Upon expiry of the applicable retention period, personal data will be securely deleted, anonymised, or destroyed in accordance with jilink's data disposal procedures. Anonymised or aggregated data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

8. Data Security

jilink implements technical, organisational, and administrative security measures designed to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• 256-bit TLS/SSL encryption for all data transmitted between your device and jilink's servers;
• Encryption at rest for sensitive personal data including KYC documents and financial records;
• Role-based access controls limiting access to personal data to authorised jilink personnel on a strictly need-to-know basis;
• Multi-factor authentication for internal system access;
• Regular security audits, penetration testing, and vulnerability assessments;
• Incident response procedures aligned with NPC notification requirements (72-hour breach notification).

While jilink takes all reasonable measures to protect your personal data, no system is entirely immune to security breaches. In the event of a personal data breach that is likely to result in harm to your rights and freedoms, jilink will notify you and the NPC in accordance with applicable requirements.

9. Cookies & Tracking Technologies

jilink uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function correctly, including session management, login state persistence, and security features. These cookies cannot be disabled without impairing Platform functionality;
• Analytics cookies: Used to collect aggregated and anonymised data about how users navigate the Platform — pages visited, time spent, and features used — to inform product improvements. No personally identifiable information is collected through analytics cookies;
• Preference cookies: Used to remember your Platform settings and preferences (e.g., language, notification settings) between sessions.

jilink does not use advertising or cross-site tracking cookies. You may manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use the Platform, including login functionality.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jilink:

To exercise any of the above rights, submit a written request to jilink's Data Protection Officer via [email protected] with the subject line "Data Privacy Request." jilink will respond to verified requests within fifteen (15) business days. jilink may request additional information to verify your identity before processing a request.

Please note that certain rights are subject to limitations under the Data Privacy Act — for example, the right to erasure does not apply where jilink is required to retain data to comply with legal obligations (such as AML record-keeping requirements).

11. Children's Privacy

jilink is strictly for individuals aged 21 years and above in accordance with Philippine gaming regulations. jilink does not knowingly collect personal data from persons under the age of 21. If jilink discovers that personal data has been submitted by or in respect of a person under 21, such data will be deleted and the associated Account will be immediately closed.

If you believe that jilink has inadvertently collected personal data from a person under 21, please contact [email protected] immediately so that appropriate action can be taken.

12. Cross-Border Data Transfers

jilink's primary data processing infrastructure is located in the Philippines. Some personal data may be processed by or transferred to service providers located outside the Philippines — for example, cloud infrastructure providers or KYC verification services operating internationally. Where such transfers occur, jilink ensures that appropriate safeguards are in place to protect your personal data at a standard consistent with the Data Privacy Act of 2012, including:

• Binding contractual clauses with third-party processors incorporating DPA-equivalent data protection obligations;
• Transfers only to jurisdictions that provide adequate levels of data protection, or to processors that have certified compliance with equivalent international standards.

13. Changes to This Privacy Policy

jilink may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered users via SMS or in-platform notification at least seven (7) days before taking effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must close your Account prior to the effective date.

The current version of this Privacy Policy is always available at jilink.club/privacy-policy.

14. Contact & Complaints

For any questions, requests, or concerns relating to this Privacy Policy or jilink's processing of your personal data, please contact our Data Protection Officer:

If you are not satisfied with jilink's response to a data privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC is the Philippine government body responsible for administering and enforcing the Data Privacy Act of 2012. Information about how to file a complaint with the NPC is available on the NPC's official website.

jilink takes all data privacy complaints seriously and commits to responding to all DPO inquiries within fifteen (15) business days. Complex requests requiring data retrieval or cross-system review may take up to thirty (30) days, in which case jilink will inform you of the extended timeline.